Builders understands that availability and performance are the
key components of any networking device. As networks are on the
backbone of the business, their importance has increased dramatically.
IT managers are now responsible not only to keep the network up
and running with reasonable and predictable cost, but also increasing
productivity throughput of the company and increasing the quality
of services delivered to their customers.
Builders Advantage Support will provide you company with both
remote and onsite services, allowing your staff to leverage industry
technology expertise and best practices to ensure that your device
performs at its highest level of durability and performance.
as the ability to customize systems is critical, so is the ability
to customize the management of the system. Network Builders Advantage
Support program gives you a choice in the management of your technology
infrastructure. We will manage your system where, when and how
it best meets your needs. Our offering uses flexible service level
agreements (SLAs) to ensure that our services match your business
Support offers a single point of accountability. When issues arise
we own them from identification through to resolution; allowing
internal resources to pursue your core business.
below are several key components of our Advantage program:
support providing monthly software updates and upgrades24 X
7 X 365 Telephone Support/Technical Assistance
replacement of hardware
engineering for all networking devices
remote monitoring, tracking and reporting services
system for all service calls/maintenance updates
point of contact for simplification and convenience
technology update newsletter
to a monthly demo program; transferring knowledge on existing
or emerging technologies
to a co-operative learning program to provide varied industry
experience to junior employees
product and service discounts
our knowledge, experience and flexibility in your organization.
Network Builders will work with your team to customize a managed
service offering that will match your business requirements, allowing
you to focus on your core business.