Network Builders understands that availability and performance are the key components of any networking device. As networks are on the backbone of the business, their importance has increased dramatically. IT managers are now responsible not only to keep the network up and running with reasonable and predictable cost, but also increasing productivity throughput of the company and increasing the quality of services delivered to their customers.

Network Builders Advantage Support will provide you company with both remote and onsite services, allowing your staff to leverage industry technology expertise and best practices to ensure that your device performs at its highest level of durability and performance.

Just as the ability to customize systems is critical, so is the ability to customize the management of the system. Network Builders Advantage Support program gives you a choice in the management of your technology infrastructure. We will manage your system where, when and how it best meets your needs. Our offering uses flexible service level agreements (SLAs) to ensure that our services match your business requirements.

Advantage Support offers a single point of accountability. When issues arise we own them from identification through to resolution; allowing internal resources to pursue your core business.

Listed below are several key components of our Advantage program:

  • Online support providing monthly software updates and upgrades24 X 7 X 365 Telephone Support/Technical Assistance
  • Onsite replacement of hardware
  • Onsite engineering for all networking devices
  • Ongoing remote monitoring, tracking and reporting services
  • Tracking system for all service calls/maintenance updates
  • Central point of contact for simplification and convenience
  • Monthly technology update newsletter
  • Access to a monthly demo program; transferring knowledge on existing or emerging technologies
  • Access to a co-operative learning program to provide varied industry experience to junior employees
  • Preferred product and service discounts

Use our knowledge, experience and flexibility in your organization. Network Builders will work with your team to customize a managed service offering that will match your business requirements, allowing you to focus on your core business.